1. Information We Collect
We collect information to process your orders, improve your experience, and communicate with you. This may include:
Personal details: your name, email address, shipping and billing address, and phone number.
Payment information: processed securely through trusted payment gateways (we do not store full credit card details).
Usage data: including your browser type, IP address, device information, and pages visited.
Marketing preferences: if you subscribe to our emails or marketing lists.
2. How We Use Your Information
We use your information to:
Process and fulfill orders, returns, and exchanges.
Communicate order updates and support requests.
Improve our products, website experience, and customer service.
Send marketing content (only if you’ve opted in).
Meet our legal, tax, and compliance obligations.
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
3. How We Share Information
We only share information with trusted third parties that help us operate our business, such as:
Payment processors (e.g., Shopify Payments, PayPal).
Shipping and logistics providers.
Analytics and marketing tools (e.g., Google Analytics, Meta).
These providers are required to handle your data securely and only for the purpose of providing their services to Aldrei.
We do not sell or rent your personal information, ever.
4. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze traffic.
You can choose to disable cookies in your browser settings, but this may affect site functionality.
5. Data Security
We take data protection seriously.
All transactions are processed using SSL encryption, and sensitive information (like payment details) is handled securely by our payment providers.
We regularly review our systems to ensure your data remains safe.
6. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Withdraw consent for marketing communications.
Request a copy of the data we hold about you.
To exercise any of these rights, contact us at support@aldrei.com.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with an updated date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Aldrei
Email: support@aldrei.com
Sydney, Australia
